ValidSign
Degraded performance
Update - Dear customer,

Hereby a brief update regarding the performance issues on the application. At the moment, efforts are being made tirelessly to implement various measures to gain control over the performance issues. The technical teams from ValidSign and KPN are currently working on this.

We will keep you informed of the progress through this incident. Our apologies for any inconvenience caused.
Dec 06, 2023 - 12:37 CET
Identified - We are still experiencing issues with the platform. We continue to work with our hosting provider, KPN, to resolve these issues as soon as possible and will keep you informed through this incident.
Dec 06, 2023 - 09:32 CET
Monitoring - Yesterday evening, together with our hosting provider KPN, a fix was implemented to address the slow performance of the platform. We continue to actively monitor the adjustments and will keep you informed through this incident.
Dec 06, 2023 - 08:48 CET
Update - We are still experiencing issues with the platform. We continue to work with our hosting provider, KPN, to resolve these issues as soon as possible and will keep you informed through this incident.
Dec 05, 2023 - 14:23 CET
Identified - The issue has been identified and a fix is being implemented.
Dec 04, 2023 - 14:02 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 2023 - 22:33 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 2023 - 15:53 CET

About This Site

Welcome to the statuspage of ValidSign. The statusmonitor of ValidSign gives you realtime insight regarding system status of the My ValidSign environment.

Uptime over the past 90 days. View historical uptime.
ValidSign Production Degraded Performance
90 days ago
99.28 % uptime
Today
ValidSign Frontend (my.validsign.eu) ? Degraded Performance
90 days ago
100.0 % uptime
Today
ValidSign API (my.validsign.eu) ? Degraded Performance
90 days ago
100.0 % uptime
Today
Archive Module ? Operational
90 days ago
100.0 % uptime
Today
iDIN ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
DigiD Operational
90 days ago
100.0 % uptime
Today
eHerkenning Operational
90 days ago
100.0 % uptime
Today
BankID (Sweden, Norway, Finland) Operational
90 days ago
100.0 % uptime
Today
Cloud Signing (KPN) ? Operational
90 days ago
55.18 % uptime
Today
ValidSign4Accountancy Operational
90 days ago
100.0 % uptime
Today
ValidSign SBR Assurance Operational
90 days ago
100.0 % uptime
Today
ValidSign Acceptance Operational
90 days ago
100.0 % uptime
Today
ValidSign Frontend (try.validsign.eu) ? Operational
90 days ago
100.0 % uptime
Today
ValidSign API (try.validsign.eu) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 6, 2023

Unresolved incident: Degraded performance.

Dec 5, 2023
Dec 4, 2023
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 30, 22:44 CET
Verifying - Verification is currently underway for the maintenance items.
Nov 30, 22:32 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 20:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Oct 31, 14:49 CET
Scheduled - We will be undergoing maintenance during this time. Please have a look at the following article for the changes for this release:
https://support.validsign.eu/hc/en-gb/articles/20876793930637-Signer-UI-release-Winter-23
Oct 31, 10:20 CET
CloudSigning not working properly
Resolved - This incident has been resolved.
Nov 30, 15:03 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 13:13 CET
Identified - The issue is under investigation with our partner KPN.
Nov 24, 17:24 CET
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023
Degraded performance
Resolved - We have implemented different measures that will help solve the slow performance. We will continue to monitor the performance of the application over the next weeks.
Nov 24, 17:25 CET
Monitoring - We are continuing to work on the investigation and fix for this issue. The application is operational and performing as expected at the moment, but we will continue to work on this issue together with our hosting provider KPN tonight and tomorrow and update via this thread.
Nov 21, 19:35 CET
Identified - The issue has been identified and a fix is being implemented. You might experience some trouble accessing the application.
Nov 21, 15:39 CET
Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

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