Disturbance in email sending, callbacks and sms notifications

Incident Report for ValidSign

Resolved

This incident has been resolved.
Posted May 08, 2025 - 11:36 CEST

Monitoring

A fix has been implemented and we are monitoring the results. The application should operate normally.
Posted May 08, 2025 - 10:11 CEST

Update

We have identified the issue. Our hosting provider is investigating it at the moment and trying to implement the fix. We will update you shortly.
Posted May 08, 2025 - 10:01 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 08, 2025 - 09:31 CEST
This incident affected: ValidSign Production (ValidSign Frontend (my.validsign.eu), ValidSign API (my.validsign.eu)) and ValidSign Acceptance (ValidSign Frontend (try.validsign.eu), ValidSign API (try.validsign.eu)).